Cloud solution for customer interaction management
The Customer offers to medium and large enterprises an innovative cloud solution for interaction with their clients by all modern contact channels — phone, emails, live chat and social networks. Having gained expertise as a telecom operator and hosting a service provider, the customer perceived the most acute needs of the business domain and elaborated a system guaranteeing extremely flexible service, maximum responsiveness and a high level of availability.
The solution represents a unified multichannel customer interaction management system. Every exchange with customers, be it by phone, e-mail, live chat, text message or social network, is processed on a single platform. The system is characterized by an intuitive user interface and high usability. Noveo helped the customer to expand their own team with 3 developers skilled in Python, Flex and PHP/Node.JS.
- Node. JS
- ongoing project