Cloud solution for customer interaction management

Business purpose

The Customer offers to medium and large enterprises an innovative cloud solution for interaction with their clients by all modern contact channels — phone, emails, live chat and social networks. Having gained expertise as a telecom operator and hosting a service provider, the customer perceived the most acute needs of the business domain and elaborated a system guaranteeing extremely flexible service, maximum responsiveness and a high level of availability.

IT staffing

The solution represents a unified multichannel customer interaction management system. Every exchange with customers, be it by phone, e-mail, live chat, text message or social network, is processed on a single platform. The system is characterized by an intuitive user interface and high usability. Noveo helped the customer to expand their own team with 3 developers skilled in Python, Flex and PHP/Node.JS.

 

Technologies

• Python
• Perl
• C
• PHP
• Node. JS
• Flex

• PostgreSQL
• Psycopg
• Tornado
• ZeroMQ
• Docker

Project size

• ongoing project
• team