We invite an L1 support engineer to join our team.
We invite an L1 support engineer to join our team.
About us
- On the market since 2002;
- Operational departments and development hubs worldwide.
Project description
The company operates in the MedTech sector, providing connected services to hospitals, including TV, WiFi, remote controls, touch tablets, and more. They handle approximately 100 support tickets daily, using Jira for ticket management and a Wiki for documentation. However, their documentation is extensive and not optimized for efficient ticket resolution, which slows down the process. They’ve asked us to assist in establishing an L1 support team. This team will be responsible for answering calls, creating tickets, and either resolving them directly or escalating them to the L2 support team.
Requirements
- 3+ years of relevant working experience;
- Fluency in English (Upper-intermediate and above);
- Fluency in French (Upper-intermediate and above);
- You have permission to stay in France for 2-weeks onboarding (Schengen visa) in Brittany;
- You're ready for business trips to France.
We offer
- A competitive salary;
- Employment is based on an employment contract of the country or a private entrepreneur contract without any reference to a specific location;
- Paid vacation and sick leave;
- Working on exciting projects with a team of professionals;
- Opportunities for learning and practicing new technologies; internal training;
- Participating in inner meetups and permanent experience exchange with colleagues;
- Well-defined development processes and methodologies;
- English and/or French language learning for free with internal teachers within working hours;
- Reimbursement of medical fees, massage, or sports.
Recognize yourself? We are waiting for your CV!
Please, fill the form and we will contact you in case if your experience suits to our offer