We invite an L1 support engineer to join our team.
We invite an L1 support engineer to join our team.
About us
- On the market since 2002;
- Operational departments and development hubs worldwide.
Project description
Online platform for resale electronics that you no longer need by getting a refurbished device. You can get an offer in minutes from a refurbisher to sell what you no longer need. Shipping on whatever you want to sell is free to make it even easier. Technical stack: PC/MAC/LINUX/SMARTPHONE, Google Workspace, Slack, Jira Service Management (JSM).
Requirements
- Two years of experience in a similar role;
- As IT’s first point of contact, you have good social and communication skills;
- Team-player & solution-oriented: you are dedicated to resolving incidents and suggesting process improvements;
- Internal "customer-oriented": you are responsive, enthusiastic, and attentive to the user experience;
- Professional English;
- Spanish is a plus;
- You live in Barcelona and are ready to work from the office/hybrid.
Responsibilities
- Ticket queue management (reception/qualification/follow-up);
- Handling Level 1 and Level 2 tickets;
- Inventory and stock management (computers, accessories, spare equipment...) in collaboration with our assets manager;
- Creating and updating troubleshooting procedures;
- Analyzing root causes of incidents and finding ways to prevent new occurrences;
- Preparing onboardings (hardware, accounts & access);
- Leading onboarding sessions for new joiners and promotions;
- Offboarding management (accounts, hardware checks & second-life management);
- Ensuring the operational status of office IT equipment (video meeting rooms, corporate media displays, printers...).
We offer
- A competitive salary;
- Paid vacation and sick leave;
- Working on exciting projects with a team of professionals;
- Opportunities for learning and practicing new technologies; internal training;
- Participating in inner meetups and permanent experience exchange with colleagues;
- Well-defined development processes and methodologies;
- English and/or French language learning for free with internal teachers within working hours;
- Reimbursement of medical fees, massage, or sports.
Recognize yourself? We are waiting for your CV!
Please, fill the form and we will contact you in case if your experience suits to our offer