L3 Microsoft Engineer

Our partner is one of Europe's leading wholesale distributors of office supplies, services, and solutions. A leader in France, Belgium, Luxembourg, and the Netherlands, the client's group and its regional logistics centers offer more than 25,000 products, delivered within 24/48 hours anywhere in the country;
Client's latest acquisitions reinforce its leading position in the office supplies market, particularly in France. This new strategy opens up new prospects for growth and offers new development opportunities to its distributors, who target both private and professional customers.

Minimum 2-3 years of relevant working experience;
Advanced expertise in Microsoft Technology (Active Directory, DHCP, SMTP, O365, SharePoint, Intune);
Strong system administration and advanced problem-solving skills;
Technical project management skills;
Ability to work in a team and collaborate with other levels of support;
Fluency in English (Upper-intermediate and above);
Location: Portugal or Cyprus only.

Provide level 3 support for incidents and issues related to Microsoft solutions;
Collaborate with development and operations teams to resolve complex problems;
Maintain in-depth expertise in Microsoft technologies and industry best practices;
Oversee the management of incident tickets, ensuring SLAs are met;
Establish effective processes for the quick and efficient resolution of issues;
Participate in the planning and implementation of patches, updates, and improvements;
Adapting office tools to meet the specific requirements of the business. This may include customizing document templates, configuring application settings, and other adjustments to align tools with internal processes;
Analysis and improvement of workflow processes related to the use of office tools to optimize efficiency and productivity;
Transitioning to newer versions of office software to benefit from the latest improvements in performance, security, and features;
Integration of new features into existing office applications to meet the changing needs of users. This could include specific features related to productivity, collaboration, or other aspects of office work.

A competitive salary;
Employment is based on an employment contract of the country or a private entrepreneur contract without any reference to a specific location;
Paid vacation and sick leave;
Working on exciting projects with a team of professionals;
Opportunities for learning and practicing new technologies; internal training;
Participating in inner meetups and permanent experience exchange with colleagues;
Well-defined development processes and methodologies;
English and/or French language learning for free with internal teachers within working hours;
Reimbursement of medical fees, massage, or sports.

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