We are looking for a ServiceNow Administrator for contract work.
We are looking for a ServiceNow Administrator for contract work.
About us
- On the market since 2002;
- Operational department and development hubs worldwide.
Project description
- Our partner is one of Europe's leading wholesale distributors of office supplies, services, and solutions. A leader in France, Belgium, Luxembourg, and the Netherlands, the client's group and its regional logistics centers offer more than 25,000 products, delivered within 24/48 hours anywhere in the country;
- Client's latest acquisitions reinforce its leading position in the office supplies market, particularly in France. This new strategy opens up new prospects for growth and offers new development opportunities to its distributors, who target both private and professional customers.
Requirements
- 4+ years of relevant working experience;
- Bachelor's degree in IT or Business Administration;
- Excellent knowledge of ServiceNow and how to implement ServiceNow configuration;
- Good understanding of the ITIL process;
- Strong analytical and problem-solving skills;
- Ability to lead and manage cross-functional teams;
- Excellent communication and interpersonal skills;
- Fluency in English (B2 and above).
Will be a plus:
- ServiceNow certification
Responsibilities
- Planning and executing regular audits of ServiceNow platform usage to evaluate the effectiveness and efficiency of existing processes;
- Identifying opportunities to optimize current functionalities and providing recommendations for enhancing the user experience;
- Preparing detailed reports on audit findings, highlighting strengths, weaknesses, and areas requiring improvement;
- Implementing and maintaining policies and procedures related to configuration management within the ServiceNow environment;
- Ensuring operational compliance with defined policies and procedures;
- Establishing tracking mechanisms to ensure adherence to policies and procedures;
- Addressing identified compliance issues and escalating complex problems to an appropriate level;
- Collaborating with change management teams to assess and approve major changes impacting configuration management;
- Managing service requests related to configuration management within ServiceNow;
- Ensuring timely satisfaction of requests within agreed-upon timelines;
- Collaborating with project teams to ensure configuration management requirements are considered in all project phases;
- Providing training and ongoing support to raise awareness of configuration management best practices;
- Serving as the point of contact for any configuration management-related queries;
- Establishing key performance indicators (KPIs) to assess the effectiveness of configuration management processes;
- Producing regular reports on configuration management metrics;
- Actively monitoring processes to identify any non-compliance with policies and procedures;
- Reporting and resolving non-compliance situations;
- Analyzing existing processes to identify opportunities for continuous improvement;
- Proposing initiatives aimed at enhancing the efficiency and quality of configuration management service.
We offer
- A competitive salary;
- Contract job;
- A strong development team, well-defined development processes, and methodologies.
Recognize yourself? We are waiting for your CV!
Please, fill the form and we will contact you in case if your experience suits to our offer